We were approached by an e-commerce client who required storage, fulfilment and shipping of their bespoke calendars.
They faced significant logistical hurdles due to the highly seasonal nature of their product.
The dramatic surge in demand during November and December created substantial storage constraints and placed immense pressure on their existing fulfilment capabilities.
Managing this concentrated sales window required not only ample storage space but also a robust and scalable shipping solution to ensure timely delivery for their customers.
In our initial conversations, we prioritized understanding the challenges from our client’s perspective, dedicating time to work closely with their team.
This involved actively listening to their concerns regarding storage limitations, packaging issues and inventory control. As a result, we developed a robust storage and fulfilment solution that directly addressed their needs, providing them with a reliable and efficient logistical framework.
Utilising our warehouse and storage facility in the UK. We were able to provide container unloading and palletising of their inbound stock. Integration into their online selling platforms, automated order processing and next day shipping of their product.
All backed up with returns management and our experienced client services team.
As we now enter our fourth year of collaboration with this client, we continue to look at how we can further tailor our solutions to their specific business objectives and maintain the highest level of service excellence.
Their consistent positive feedback and repeat business demonstrate the strong, ongoing relationship we’ve built.
Are you facing seasonal spikes, unique product fulfilment needs, or simply looking for a logistics partner who understands the demands of e-commerce.
Ontime is here to help. Let us take the stress out of your fulfilment process, so you can focus on what you do best.
